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Parent Information

The Child Care Services (CCS) team knows that choosing a child care provider is one of the most important decisions parents make. We can help you find a quality child care option that is right for you and your child. If you qualify, we can also help you pay for child care. When parents feel good about their child care provider, they are more successful reaching their education and career goals. That’s important to us.

Apply for Child Care Financial Assistance

Please complete the Standard Child Care Application if you need child care and are looking for a job, working 25 hours a week, and/or enrolled in school or training. Parents who need child care in order to look for work are eligible for 90 days of child care. Make sure you choose one of the first two answer options in question six (6) of the application. Child Care will end if parent(s) do not meet the minimum activity requirement after three month of job searching.

Please complete the Service Industry Worker Child Care Application if you work in one of the following industries: arts, entertainment and recreation; accommodation and food services; or retail trade. Parents working in one of these Service Industries may be eligible for a full year of child care with no parent fee. Common job titles within the qualifying service industries include: cashier, waiter/waitress, bartender, hotel desk clerk, ticket taker, usher, aerobics instructor, personal trainer, and more. Common examples of employers include: gas stations, clothing stores, supermarkets, restaurants, fast food, catering, hotels, movie theaters, and gyms.



Important 2021 Attendance Card Notice


On Wednesday, March 31, use of the Child Care Automated Attendance (CCAA) system will end! Beginning April 1, parents/guardians will NO longer need to use their swipe card or call the 800 number to report attendance. Use the links below to view the parent letter and additional details.
Parent Choice
Parents participating in Child Care Services have the freedom to choose a provider that meets their family needs.

There are three types of child care regulated by The Texas Department of Health and Human Services: Child Care Regulations (CCR)

  • Licensed Child Care Centers provide care for seven or more children under 14 years old for less than 24 hours per day at a location other than the permit holder’s home. All types of licensed facilities have published standards they are required to follow and are routinely monitored and inspected. The application process requires that the licensed operation provider receive orientation and background checks are conducted. A license is issued after licensing staff completes on-site inspection(s) to ensure minimum standards are met. Licensed facilities are inspected at least once every 12 months and to investigate reports alleging violations of standards or child abuse/neglect. Licensed Facilities include day care and 24 hour residential care.
  • Licensed Child Care Homes provide care for less than 24 hours per day for 7-12 children under 14 years old in the permit holder’s own home. All types of licensed facilities have published standards they are required to follow and are routinely monitored and inspected. A license is issued after Licensing staff completes on-site inspection(s) to ensure minimum standards are met, including cleared background checks. Licensed facilities are inspected at least once every 12 months and to investigate reports alleging violations of standards or child abuse or neglect.
  • Registered Child Care Homes provide care in the caregiver’s home for up to six children under age 14; they may also care for six additional school-age children after school hours. The number of children allowed in a home is determined by the ages of the children. No more than 12 children can be in care at any time, including children of the caregiver. The application process requires a pre-application class and cleared background checks. A registration certificate is issued after Licensing staff completes an on-site inspection to ensure minimum standards are met. Registered homes are inspected every 1-2 years and to investigate reports alleging violations of standards or child abuse/neglect.
  • Listed Family Homes do not have minimum standards or training requirements and they are not inspected unless a report of child abuse/neglect or child endangerment is made. For children enrolled in CCS, this type of care can only be selected when the listed family home is an eligible relative of the child enrolled in CCS.
Choosing the Right Child Care Provider

Choosing the right child care provider is one of the most important decisions that parents make. The experiences your child will have by the age of four will influence how ready and how successful he or she will be in school. Spend time with the Child Care Director, asking questions and observing the children to better understand the program. Spending extra time to choose the right provider can save a lot of time and stress later.

Eligible Child Care Providers must be licensed or registered through Child Care Regulation (CCR) Division of the Texas Health and Human Services or operated and monitored by the United States military services. CCS offers parents a choice of more than 120 eligible child care providers who are already caring for children enrolled in the CCS program. We want your child to be in a high-quality child care program so we recommend you choose a Texas Rising Star provider or a provider participating in another recognized quality improvement program. If you want to choose a child care provider who does not have a signed agreement with CCS, ask the provider to contact Tamera Carter, Provider Services Manager, at 254.296.5367 or Tamera.Carter@hotworkforce.com for more information.

In some situations, parents may choose a relative to care for their child. However, relatives must first meet the requirements of Child Care Licensing for becoming a LISTED FAMILY HOME. Family members who may be eligible must be at least 18 years old and be the child’s grandparent, great grandparent, aunt/uncle, or sibling. Click here to find the Guidelines for listed family homes in English and Spanish.

Questions to Ask a Child Care Provider

  1.  May I see your state permit and your last inspection?
  2. Who has special training in early education, first aid, and CPR?
  3. Are there enough caregivers to provide attention to every child?
  4. What’s a typical day like for a child in your care?
  5. How do you protect the health and safety of children?
  6. Do you use safe sleep practices with infants?
  7. How do you discipline children?
  8. How do you handle emergencies and under what circumstances will you contact me?
  9. Do you participate in quality improvement programs like Texas Rising Star, Texas School Ready, or are you nationally accredited?
  10. How will you discuss progress and concerns related to my child?

As a parent, you can help prevent child care fraud. Download this fraud prevention brochure provided by our CCS team to learn more.

Texas Rising Star

The Texas Rising Star program is a voluntary, quality-based child care rating system of child care providers participating in the Texas Workforce Commission’s subsidized child care program. TRS Certification is available to Licensed Center and Licensed and Registered Child Care Home providers who meet the certification criteria. The TRS Provider certification system offers three levels of certification (Two-Star, Three-Star, and Four-Star) to encourage providers to attain progressively higher certification requirements leading to a Four-Star level.

Children's Playroom

A children’s playroom is available for children ages 2-10 years old at the McLennan County Workforce Solutions Center. While parents are busy participating in training, job search activities, or other meetings, their children are welcome to use the playroom for up to two hours.

A Child Care Services staff member supervises children in the playroom. Parents/guardians are required to leave a photo ID and must remain at the Workforce Solutions Center during the time their child is visiting the playroom. This playroom is NOT a child care center. Playroom capacity is limited to 10 children, so there is sometimes a waiting list during school holidays and breaks.

Please call (254) 296-5374 for more information.
Playroom Hours:
Monday – Friday
8:30 to 11:30 am and 1:00 – 4:30 pm


The Workforce Solutions Child One Texas consumer information/parent education initiative helps parents and providers find child care, summer camps, and other services in the Heart of Texas through a comprehensive resource map. Find a child care provider near you today. For more information, visit the Contact Us page or call a CCS representative at (254) 296-5374 or toll-free at (800) 772-2269.

Offices & Centers Closed | Workshops & Orientations Canceled

FEBRUARY 18, 2021

Our workforce centers and administrative offices are closed Thursday, Feb. 18, due to inclement weather. All events, including virtual workshops, orientations, tax preparation and other in-person appointments, have been canceled. If you have questions, please email us at questions@hotworkforce.com, and our staff will respond as soon as possible.